dotvast.blogg.se - Ispeech dragon ns

Service Orchestration Engine (SOE) - Application layer that integrates many API services and backend systems.

IBM Watson Text-to-Speech (TTS)- Converts text into a natural-sounding audio voice.

IBM Watson Speech-to-Text (STT) - Automated Speech Recognition (ASR) service that converts an audio stream into text for other text-based APIs services.

IBM Watson Assistant (WA) - Conversational service containing your business flows (chatbot).

IBM Voice Gateway (VG)/ Voice Agent (VA)- manage inbound calls using SIP and orchestrate the integration with the other IBM Watson services below.A typical IVR solution built with Watson services requires the following components: They have no clue where to start when introducing automated speech recognition services. The current trend now is how they can bring their current web chatbots with voice and replace their IVR. This locks Call Center Agents into answering very basic questions, instead of focusing on real complex situations.

Most of them already have an IVR to automate some customer interactions (press “1”… press “2”…), then route to the right call center queue. They typically handle general questions about products and services, even doing some basic transactions without the intervention of a human. Over the past years, we’ve seen a lot of AI chatbots deployed in across many organizations. Adding voice to your chatbot requires data preparation | Photo by ROOM on Unsplash